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Tuesday, December 18, 2007

failed delivery

the parcel tracking on playasia.com website for my PS3 UT3 (unreal tournament 3) has touchdown Singapore.

the last delivery of my previous parcel, i had waited whole day, and a phone call to em, UPS proclaimed they deliver to residential in the evenings. happily i went to sleep, nite duty in the tower was never a gameplay, especially to a aging controller

i woke up and sleep again. at 130pm, i studiously checked the tracking again and this time it has a "missed delivery" note at 1248pm. ok nice they deliver early but i wasnt at the door to receive it! WTF! i called em at 130pm they say they only do delivery once per day. i requested to pick item up myself from their office but the person behind the counter says NO, everything will be available 2mrw, redeliver or self collect.

i got pissed off by that woman's tone so i changed mine too, and told her i expected em to deliver in the evening as this is a residential address, she checked and "see the light", obliged on behalf of UPS to send my item 2day within 7pm to 10pm.

i took her name down and she doesnt have a surname, " .... there is only 1 jessica here".

it pissed me off all the time when there's a failed delivery. singpost enjoys delivery to residential estate in the dead afternoon? is it the responsibility of a customer to call the post office / courier the stipulated time to deliver their items? and where is that collection centre than opens til 12am?

customers should know their rights and fight for the services they paid for .... and SingPost get lotsa shit from me when they perform a failed delivery. DHL will call u b4 they deliver. havent missed a FeDEX delivery either. and 1 of my "free postage" item from playasia (mika nakashima concert blu-raydisc) is 2days late (the usual is max 10days for a secure delivery). i was consoled by a fellow gamer it's the hols season, packages take a little longer. and that adds fuel to my anger. think i'll change courier services again .... had plenty of bad overseas purchases experiences of late.

i was in tower control position this morning when UPS landed at 5am plus. it came from philipines and a depating UPs was heading for HK, there's where parcel was sent. i was gonna fool around and ask the pilot if u have my package .... and truly he had .... but sadly the item is lost in transition, atm.

below the update of my tracking in time order, the first entry appeared after i complained.


Dec 18, 2007 13:33:00 SG SINGAPORE A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / THE PACKAGE IS BEING HELD FOR FUTURE DELIVERY. UPS WILL ATTEMPT DELIVERY ON THE DATE REQUESTED

Dec 18, 2007 12:45:00 SG SINGAPORE THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE

Dec 18, 2007 09:29:00 SG SINGAPORE OUT FOR DELIVERY
Dec 18, 2007 08:23:00 SG CHANGI LOCATION SCAN
Dec 18, 2007 08:20:00 SG CHANGI IMPORT SCAN
Dec 18, 2007 06:37:00 SG CHANGI ARRIVAL SCAN
Dec 18, 2007 03:20:00 PH PAMPANGA DEPARTURE SCAN
Dec 17, 2007 23:52:00 HK CHEK LAP KOK DEPARTURE SCAN
Dec 17, 2007 23:35:34 HK BILLING INFORMATION RECEIVED
Dec 17, 2007 21:48:00 HK CHEK LAP KOK HUB SCAN
Dec 17, 2007 19:48:00 HK KWAI CHUNG PICKUP SCAN

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